Company Overview 

XNRGY Climate Systems specializes in advanced HVAC thermal‑management solutions for data centers, healthcare facilities, clean rooms, and life‑science environments. We focus on energy efficiency, water conservation, and reducing carbon footprints through innovative, high‑performance design. 

We’re a fast‑growing, high‑energy organization expanding rapidly across the U.S. and Canada. Our culture is young, collaborative, and solutions‑driven, moving quickly, avoiding unnecessary bureaucracy, and thriving in a dynamic “start‑up to scale‑up” environment. 

As part of this growth, we are expanding our IT Support organization and seeking an IT Help Desk Manager to lead frontline support across two Mesa, AZ locations (including our U.S. Headquarters) and our Canadian site. This role supports both corporate teams and advanced manufacturing operations. 

Position Overview

The IT Help Desk Manager oversees daily internal IT support operations, mentors a growing team, ensures manufacturing uptime, and delivers exceptional end‑user support. This role requires strong leadership, clear communication, a calm presence under pressure, and the ability to pivot quickly in a fast‑paced environment. 

You will manage a distributed team of five (with growth ahead) while supporting new‑hire setup, AV rooms, collaboration spaces, hardware and software issues, and urgent executive and production‑floor requests. Ensuring timely, reliable technical support across the organization is critical. 

The ideal candidate is service‑oriented, organized, and proactive, able to manage support workflows, uphold service standards, and drive continuous improvement across both corporate and manufacturing environments. 

Key Responsibilities 

Help Desk Operations 

• Lead, mentor, and develop help desk technicians. 
• Oversee daily support operations across U.S. and Canadian sites. 
• Manage workload distribution, SLAs, documentation, and escalation procedures. 
• Monitor ticketing performance and ensure timely resolution. 

Technical Support & Troubleshooting 

• Serve as escalation point for complex hardware, software, and network issues. 
• Troubleshoot PCs, mobile devices, printers, connectivity, and applications. 
• Maintain documentation, guides, and training resources. 

IT Systems & Administration 

• Support onboarding/offboarding, account setup, access control, and hardware provisioning. 
• Administer Microsoft 365, Active Directory, and collaboration tools. 
• Maintain IT asset inventory and software licensing. 
• Assist with workspace buildouts and facility expansions. 

Manufacturing & Production Support 

• Ensure zero‑downtime access to critical tools and systems. 
• Respond quickly to urgent production-floor issues and last‑minute requests. 
• Coordinate equipment moves, low‑voltage needs, and Ethernet setups. 

Process Improvement & Optimization 

• Recommend and implement support-process improvements. 
• Analyze recurring issues and drive root‑cause solutions. 
• Contribute to IT upgrades, rollouts, and infrastructure initiatives. 

Security & Compliance 

• Promote security best practices: MFA, patching, endpoint protection. 
• Support cybersecurity monitoring and compliance policies. 
• Maintain data integrity through proper handling and access controls. 

Communication & Reporting 

• Provide polished support to executives and board members. 
• Communicate outages, updates, and maintenance clearly. 
• Track help desk KPIs and report status to leadership. 
• Maintain accurate procedures and configuration documentation. 

On‑Call & Flexibility 

• Participate in on‑call responsibilities (no formal rotation yet). 

Qualifications 

• Bachelor’s degree in IT, Computer Science, or equivalent experience. 
• 3–5 years of IT support/help desk experience, including 2+ years in leadership. 
• Strong knowledge of Windows, Microsoft 365, Active Directory, and basic networking. 
• Experience with ticketing systems and ITIL-aligned support processes. 
• Excellent troubleshooting, prioritization, and customer service skills. 
• Strong communication abilities across all organizational levels. 

Personal Attributes 

• Calm, confident communicator—even under pressure. 
• Clear explainer of issues, solutions, and prevention. 
• Highly motivated, results‑driven, and adaptable. 
• Thrives in a fast‑moving, evolving environment. 
• Creative problem solver—comfortable operating with limited structure. 
• Positive, team‑oriented, and excited by growth opportunities. 

Why choose XNRGY? 

• Competitive salary with bonus incentive plan 
• Medical, dental, and vision insurance 
• 401(k) 
• Employee assistance program 
• Paid time off 
• A dynamic team, open to change and innovation 
• Modern state-of-the-art facility with Industry 4.0 technology in Mesa, Arizona 
• Be part of a green industry transformation supporting the AI revolution 
• Fast-growing, dynamic environment where entrepreneurial spirit is recognized 
• Inclusive and diversity-friendly workplace 
• Career advancement opportunities – XNRGY promotes internal growth 
• Electric charging stations available on-site 

At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. 

Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence. Be part of carving our footprint and joining a winning team!