About XNRGY 

XNRGY Climate Solutions is a leading North American manufacturer of custom air handling and liquid cooling systems serving hyperscale data centers, life sciences, healthcare, semiconductors, and other mission‑critical environments. With operations in Mesa, Arizona and Montreal, Canada XNRGY is in rapid growth, scaling its Service organization to support increasing customer demand. 

The Role 

The Service Operations Coordinator supports the day‑to‑day operations of XNRGY’s Service organization. This role partners closely with Service leadership and plays a key part in keeping service operations organized, responsive, and aligned in a fast‑paced, high‑growth environment. 

You’ll provide administrative, coordination, and operational support across service activities—including documentation, scheduling, financial tracking, and internal follow‑ups—helping ensure a strong internal workflow and positive customer experience. 

Key Responsibilities 

• Support Service leadership with meeting prep, calendars, follow‑ups, and action tracking 
• Manage service documentation with accuracy, version control, and timely distribution 
• Coordinate across Engineering, Manufacturing, Purchasing, Logistics, Finance, and Transformation teams 
• Track service‑related invoices, purchase orders, and basic expense logs 
• Assist with Field Service logistics (scheduling, travel coordination, documentation readiness) 
• Log and route non‑technical customer requests and track status through closure 
• Identify delays or risks and escalate as needed to Service leadership 

What Success Looks Like (First 12 Months) 

• Consistent administrative and operational support for the Service Operating Model 
• Improved internal coordination and faster response to service requests 
• Reliable routines for meetings, PO tracking, and invoice review 
• Strong field readiness through clear logistics and documentation support 

What We’re Looking For 

• 5+ years experience in service coordination, operations support, or administrative roles within a technical or manufacturing environment 
• Experience with ERP/CRM systems (work orders, POs, parts, service data) 
• Strong organizational skills and follow‑through 
• Clear, professional communicator across cross‑functional teams 
• French or Spanish is a plus 

Why XNRGY 

• Join a company in hypergrowth building a scalable Service organization 
• High‑visibility role with exposure to Service leadership and cross‑functional teams 
• Opportunity to make a real operational impact in a mission‑critical industry